MapBRB Terms & Conditions

MapBRB Terms and Conditions (Customer Agreement)
Last updated: December 17, 2025This MapBRB Customer Agreement (the “Agreement”) sets out the terms and conditions on which MapBRB, Inc. (“MapBRB”, “we”, “us”, “our”) provides access to its field service management software and related services (the “Services”) to the customer entity agreeing to this Agreement (the “Customer”, “you”, “your”).IMPORTANT NOTICE REGARDING ARBITRATION (US CUSTOMERS)
IF YOU ARE A US CUSTOMER, THIS AGREEMENT CONTAINS A BINDING ARBITRATION PROVISION AND A CLASS ACTION WAIVER IN SECTION 21. It affects your legal rights. Please read it carefully.Please also review our Privacy Policy, which describes how we handle your data.1. Acceptance and business use
1.1 Acceptance
You accept this Agreement by: (a) creating an account; (b) clicking to accept these terms; or (c) using the Services (including during any Free Trial).1.2 Authority
If you accept this Agreement on behalf of a company or other entity, you represent that you have authority to bind that entity, and “you” refers to that entity.1.3 Business-only use
The Services are offered for business and commercial use, not consumer/personal use. You represent that you are using the Services for business purposes.1.4 Your responsibility for Users
You are responsible for ensuring that all users you authorize (your “Users”) comply with this Agreement, and you remain liable for their actions.1.5 Changes to this Agreement
We may update this Agreement from time to time (for example, to reflect changes in the Services, the law, or for security reasons). If we make updates, we will post the updated Agreement and update the “Last updated” date.If we make a material change, we will provide at least thirty (30) days’ advance notice by email, in-app notice, or another reasonable method. For Customers on a paid subscription, material changes will take effect no earlier than the start of your next Billing Month after the notice period, unless a change is required by law or is needed to address an urgent security, safety, or abuse risk.If you do not agree to a material change, you may stop using the Services and cancel before the effective date of the change. Continued use of the Services after a change becomes effective constitutes acceptance of the updated Agreement.2. Definitions
2.1 Key definitions
In this Agreement:“Administrator” means the person(s) you authorize to manage your account, billing, settings, and Users.
“Affiliate” means any entity that controls, is controlled by, or is under common control with a party.
“Billing Month” means the monthly period used for invoicing, as shown in your account or invoice.
“Completed Job” means a job, work order, or service appointment that is marked as “Completed” (or an equivalent status) in the Services during a Billing Month. Each unique job counts once for that Billing Month. If you believe a job was accidentally marked completed or duplicated, you may contact support with reasonable details, and we will review and make appropriate adjustments in good faith within 10 business days.
“Customer Data” means all data, information, and materials submitted to or processed by the Services on your behalf (including customer and employee contact details, service addresses, job and route details, notes, photos, communications, invoices, and Location Data).
“Documentation” means user guides, help articles, and technical documentation we make available for the Services.
“Fees” means the fees and any other amounts payable under this Agreement for your use of the Services (including usage-based charges described in Section 11 and applicable taxes).
“Free Trial” means any free or discounted trial access offered by MapBRB in its discretion.
“Location Data” means location, GPS, geofence events, timestamps, device identifiers, and related telemetry collected or processed through the Services (including from mobile apps).
“Personal Data” means any information relating to an identified or identifiable natural person.
“Plan” means any tier or package of the Services (if applicable) that may define features, limits, and included functionality as described in the Services or Documentation. Pricing is described in Section 11.
“Service Address” means a customer location/address stored in MapBRB for scheduling, routing, service history, billing, or related operations (including recurring properties).
“Term” means the period during which this Agreement is in effect, as described in Section 4.
“Third-Party Services” means third-party products and services that integrate with or are used with the Services (e.g., payment processors, accounting tools, messaging providers, mapping providers).
“Users” means individuals you authorize to access the Services (employees, contractors, or other personnel acting for you).2.2 Interpretation
Headings are for convenience and do not affect interpretation. “Including” means “including without limitation.”3. Provision of Services
3.1 Access
Subject to this Agreement and your payment of applicable Fees, MapBRB grants you access to the Services during the Term.3.2 Service evolution
We may modify, add, or remove features and functionality, and may update the Services over time. We will not materially reduce core paid functionality during a paid period without commercially reasonable justification (e.g., security, legal compliance, performance, or third-party API changes), and we may offer replacement functionality.3.3 No guarantee of availability
While we aim to provide reliable Services, we do not guarantee uninterrupted availability. We target 99% uptime, excluding scheduled maintenance.3.4 Support
We provide customer support through the channels we make available in the Services (for example, email or in-app support). While we do not guarantee specific response times, we will use commercially reasonable efforts to respond within 2 business days and to be helpful and transparent when issues arise.4. Term and cancellation
4.1 Term
This Agreement begins on the date you first accept it or use the Services (the “Effective Date”) and continues until terminated in accordance with this Agreement.4.2 Month-to-month access by default
Your access to the Services continues on a month-to-month basis and is billed each Billing Month based on usage as described in Section 11.5. License grant and permitted use
5.1 License
During the Term, MapBRB grants you a limited, non-exclusive, non-transferable, non-sublicensable right to access and use the Services solely for your internal business operations and in accordance with this Agreement.5.2 Usage limits and reasonable use
The Services may include reasonable limits (for example, storage, routing volume, messaging volume, rate limits, or other constraints designed to maintain performance and prevent abuse, as described in the Documentation). You agree not to attempt to exceed or circumvent such limits and acknowledge that exceeding limits may require changes to your usage, throttling, temporary restrictions, or other measures as reasonably determined by MapBRB.5.3 No resale
You may not resell, rent, lease, timeshare, or provide the Services to third parties as a standalone product or service bureau unless expressly permitted in a signed writing by MapBRB.6. Restrictions and acceptable use
6.1 Prohibited actions
You will not (and will not allow any User or third party to):a) reverse engineer, decompile, or disassemble the Services (except to the extent prohibited by law);
b) access the Services to build or benchmark a competing product;
c) interfere with, disrupt, overload, or attempt to bypass rate limits, security controls, or access restrictions;
d) upload or transmit malware or harmful code;
e) use the Services in violation of law, including privacy, employment, and surveillance laws;
f) use the Services to track individuals without appropriate notice and lawful basis (see Section 9);
g) submit Customer Data that infringes third-party rights (IP, privacy, contractual, or otherwise);
h) use the Services for fraudulent, deceptive, or abusive conduct.6.2 Safety and navigation disclaimer
If you use routing, maps, or location features, you acknowledge that map data and routing may be inaccurate or incomplete and must not be relied upon as the sole basis for safe driving, navigation, or compliance with traffic laws. Users must independently verify routing and use the Services responsibly and obey all laws and safety requirements.6.3 Monitoring and enforcement
We may monitor usage to protect the Services, enforce this Agreement, or comply with law, and may suspend or restrict access as described in Section 17.7. Administrator, Users, and account security
7.1 Administrator role
You will designate one or more Administrators. Administrators may manage Users, permissions, billing, and settings. You are responsible for Administrator actions and instructions.7.2 User accounts
Users must keep login credentials confidential. You are responsible for all activity under your account(s), including activity by Users and anyone using valid credentials.7.3 Unauthorized access
You must promptly notify us if you suspect unauthorized access or a security incident affecting your account.7.4 Multi-Factor Authentication
You are encouraged to enable multi-factor authentication (MFA) for all User accounts to enhance security.7.5 SMS / Text Messaging Compliance
Any business, user, or account holder using the Services to send SMS or text messages to customers or any third parties must:Obtain prior express written consent from the recipient before sending any SMS or text message. This consent must be obtained in a manner that complies with all applicable laws and regulations, including but not limited to the Telephone Consumer Protection Act (TCPA), the CAN-SPAM Act, and relevant state laws.
Ensure that the consent is clear and conspicuous, and that the recipient is fully informed about:
The identity of the sender (your business name),
The types of messages they will receive,
That message and data rates may apply,
How to opt out (e.g., by replying “STOP”), and
That consent is not required as a condition of purchasing any goods or services.Maintain accurate and complete records of each consent obtained, including:
The date and time consent was given,
The method by which consent was collected (e.g., web form checkbox, signed document, verbal consent with recording, double opt-in, etc.),
The exact wording of the consent language presented to the recipient,
Any supporting evidence such as timestamps, IP addresses, form submission IDs, or audio recordings.Be able to provide these consent records to [Your Company Name] upon request, including during any compliance review, audit, or dispute.Failure to obtain and document proper express consent may result in immediate suspension or termination of your account, and you agree to indemnify, defend, and hold harmless [Your Company Name], its officers, directors, employees, and agents from any claims, damages, losses, liabilities, costs, or expenses (including reasonable attorneys’ fees) arising from your violation of these requirements or any applicable texting laws.8. Customer Data and data rights
8.1 Your data
As between the parties, you own your Customer Data.8.2 License to operate the Services
You grant MapBRB a non-exclusive, worldwide, royalty-free license to host, process, transmit, display, and otherwise use Customer Data solely to:(a) provide, maintain, and secure the Services;
(b) provide support;
(c) comply with law; and
(d) improve the Services as described in Section 8.4.8.3 Your responsibilities for Customer Data
You represent and warrant that:(a) you have all rights and permissions needed to provide Customer Data to MapBRB; and
(b) Customer Data and its use through the Services does not violate law or third-party rights.8.4 Product analytics; de-identified and aggregated data
We may collect and use technical logs, usage data, and operational metrics to operate, secure, maintain, and improve the Services (for example, to understand feature usage, improve routing and scheduling workflows, detect abuse, and enhance performance).We will not sell or rent identifiable Customer Data. We may disclose analytics only in aggregated and/or de-identified form (meaning it is not intended to identify you, your customers, or your Users), and we will not attempt to re-identify de-identified data except as needed to protect security or comply with law.8.5 Data export and deletion
You can export your Customer Data during the Term using the export features we make available in the Services. If you need reasonable assistance exporting your data, you may contact support and we will make commercially reasonable efforts to help at no additional cost unless the request requires extensive resources.If this Agreement is terminated, we will keep your Customer Data available for export for thirty (30) days after the effective termination date (unless a longer period is required by law). After that export window, we may delete Customer Data in accordance with our retention practices, except that we may retain limited copies in backups for a reasonable period as part of normal security and disaster recovery processes.8.6 Data Security
We will implement and maintain reasonable administrative, physical, and technical safeguards to protect Customer Data, including encryption of data in transit and at rest where appropriate.8.7 Data Breach Notification
In the event of a confirmed security incident involving unauthorized access to Customer Data, we will notify you without undue delay, and in any event within 72 hours of confirmation.9. Location tracking and employment/customer compliance
9.1 Location features
The Services may include real-time tracking, geofencing, timestamps, route history, and related functionality.9.2 Your obligations
You are solely responsible for ensuring you have a lawful basis to collect, use, and share Location Data and related personal information, including providing any required notices and obtaining any required consents from Users, employees, contractors, or end customers.9.3 No legal compliance guarantee
MapBRB does not provide legal advice and does not guarantee your compliance with employment, labor, surveillance, or privacy laws. We strongly recommend consulting with legal counsel to ensure you configure and use the Services in accordance with applicable law.10. Third-Party Services and integrations
10.1 Third-Party Services
The Services may interoperate with Third-Party Services (for example, payment processors, accounting platforms, SMS/email providers, or mapping providers). Your use of Third-Party Services is governed by those third parties’ terms and privacy policies, and MapBRB is not responsible for Third-Party Services.10.2 Integration availability
We may add, modify, or discontinue integrations at any time (for example, if a third party changes its API or terms).10.3 Payments processing
If you use payment collection features, you may be required to use a third-party payment processor. MapBRB does not hold or process funds on your behalf unless explicitly stated in writing by MapBRB.11. Pricing and Billing
11.1 Usage-based pricing (Completed Jobs)
MapBRB operates on a usage-based pricing model. You are billed based on the number of Completed Jobs each Billing Month:The first 10 Completed Jobs each month are free
Jobs 11–250: $0.40 per job
Jobs 251–1,000: $0.30 per job
Jobs 1,000+: $0.20 per job
Unless otherwise stated by MapBRB in writing, all prices are in USD and are exclusive of applicable taxes. Prices may vary by region or currency.11.2 Monthly billing and payment authorization
Billing occurs monthly. At the end of each Billing Month (or shortly thereafter), we will calculate your Fees based on your Completed Jobs for that Billing Month and charge the payment method you have on file (or invoice you, if we have agreed to invoicing in writing). You authorize MapBRB and our payment processor to charge your payment method for all Fees incurred based on your usage.You agree to maintain a valid payment method and accurate billing information.11.3 Taxes
You are responsible for all applicable sales, use, VAT, GST, or similar taxes, duties, or